BC Ferries’ Customer Satisfaction Tracking Survey 2010 is commissioned as part of the Coastal Ferry Services Contract to measure and monitor areas where customers believe BC Ferries is performing well and areas where customers would like to see improvement. 

The annual Customer Satisfaction Tracking Surveys are part of a regular program of ongoing research conducted at BC Ferries to better understand our customer needs and interests.

Customer Satisfaction Tracking -- Year End Report 2010 >>

Full version of Questionnaire 2010 >>

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